Paymentsense: A Comprehensive Review for UK Businesses Taking Card Payments

For UK businesses looking to accept card payments, choosing the right payment service provider is crucial. Paymentsense is one of the leading merchant services providers in the UK, offering card machines, online payment solutions, and POS systems to businesses of all sizes.

What is Paymentsense?

Paymentsense is a payment processing company that provides card terminals, online payment gateways, and merchant services to SMEs across the UK. Founded in 2009, it has grown to serve over 70,000 businesses, partnering with First Data (now Fiserv) and Barclays to facilitate secure transactions.

Key Features & Services

1. Card Terminals & POS Solutions

Paymentsense offers a range of card machines, including:

• Countertop terminals (e.g., Ingenico Desk/5000, Verifone V400)

• Portable/mobile terminals (e.g., Ingenico Move/5000 for on-the-go payments)

• Smart terminals (e.g., Clover Flex for contactless, chip & PIN, and digital receipts)

2. Online & E-commerce Payments

Businesses can integrate Paymentsense’s solutions with:

• Payment gateways (for websites, invoicing, and virtual terminals)

• API integrations (compatible with WooCommerce, Shopify, Magento, and more)

• Recurring billing (ideal for subscriptions)

3. Pricing & Fees

Paymentsense offers tailored pricing, typically including:

• Monthly rental fees for card machines (varies by model)

• Transaction fees (a percentage + fixed fee per transaction)

• PCI compliance fees (mandatory for secure processing)

While Paymentsense is known for its flexibility, some businesses may find long-term contracts (1-3 years) restrictive.

4. Customer Support & Reputation

Paymentsense provides:

• 24/7 UK-based customer support

• Next-day terminal replacements

• Dedicated account managers

However, some users report mixed experiences regarding contract transparency and early termination fees.

Pros & Cons for UK Businesses

✅ Pros:

✔ Wide range of card machines & POS solutions
✔ Competitive transaction rates for high-volume businesses
✔ Strong integrations with e-commerce platforms
✔ Next-day funding available

❌ Cons:

✘ Long-term contracts (early exit fees may apply)
✘ Some complaints about pricing clarity
✘ Cheaper alternatives available for low-volume merchants

Is Paymentsense Right for Your Business?

Paymentsense is a strong choice for UK businesses that need reliable card machines, online payments, and omnichannel solutions. However, if you prefer a contract-free option, providers like Square or SumUp may be better for small or seasonal businesses.

Before signing up, compare fees, read the contract terms carefully, and assess whether Paymentsense’s features align with your business needs.

Looking for the best card payment provider? Compare Paymentsense with other top UK merchant services to make an informed decision.

Would you like a tailored comparison based on your business type and transaction volume? Let us know!