Dojo Card Machine Review: Features, Pricing, and Performance Insights

In today’s fast-paced business environment, accepting card payments is no longer optional—it’s a necessity. Whether you run a small retail shop, a food truck, or a market stall, having Dojo card machines can significantly boost sales and improve customer convenience.

One of the leading providers in the UK market is Dojo, a company known for its innovative payment solutions tailored for small businesses. In this in-depth review, we’ll explore the Dojo card machine, covering its features, pricing, transaction fees, and overall performance to help you decide if it’s the right fit for your business.

What is Dojo?

Dojo is a UK-based payment solutions provider that offers a range of card machines designed to help businesses accept card payments, including credit card payments, seamlessly. From portable card machines to countertop terminals, Dojo caters to various business models, including market traders, food trucks, sole traders, and businesses with multiple locations.

One of the standout features of Dojo is its commitment to transparent pricing, ensuring no hidden fees or unexpected additional costs. With next-day payouts, secure transactions, and an intuitive interface, Dojo has gained a strong reputation among UK businesses.

Dojo Card Machine Features

Dojo offers several card machines, each designed to suit different business needs. Below, we break down their key features:

1. Dojo Go – The Portable Card Machine

• Wireless & lightweight – Ideal for businesses on the move (e.g., food trucks, market stalls).
• Wi-Fi & 4G connectivity – Ensures payments are processed even without a fixed internet connection.
• Contactless payments – Supports Apple Pay, Google Pay, and Samsung Pay.
• Battery life – Long-lasting for all-day use.
• Offline mode – Allows transactions when connectivity is poor (processed once back online).

2. Dojo Pocket – Compact & Affordable

• Ultra-portable – Fits in your pocket, perfect for sole traders.
• Affordable monthly fee option with no exit fees.
• Quick setup – Start accepting payments within minutes.

3. Dojo Terminal – The Countertop Card Machine

• Built-in receipt printer – Eliminates the need for separate printers.
• Point-to-point encryption (P2PE) – Ensures secure transactions and PCI compliance.
• EPOS system integration – Easily integrate with POS software for streamlined sales tracking.

4. Virtual Terminal & Payment Links

• Accept payments online without a physical card reader.
• Send payment links via email or SMS for remote transactions.

Dojo Pricing & Fees

One of the biggest concerns for small businesses is cost. Dojo stands out by offering transparent pricing with no hidden fees. Here’s a breakdown:

1. Transaction Fees

• Transaction fee: Competitive rates based on annual card turnover.
• Debit cards: Lower fees compared to major credit cards.
• Custom rates available for high-volume businesses.

2. Hardware Costs

• Pay monthly: Flexible rental options with a monthly rental fee.
• Buy hardware outright: Avoid ongoing fees by purchasing the card reader upfront.

3. Additional Fees

• No exit fees – Unlike some other providers, Dojo doesn’t lock you into long contracts.
• No custom fees – Transparent pricing with no surprise charges.

Performance & Security

1. Secure Transactions

• Point-to-point encryption (P2PE) ensures all card payments are protected.
• PCI compliance reduces liability for fraud.

2. Fast Payouts

• Next-day payouts to your bank account improve cash flow.

3. Reliability

• Offline mode ensures you can still take payments even without internet.
• Strong battery life (especially on Dojo Go) keeps you running all day.

Customer Support and Service

Dojo offers exceptional customer support and service to ensure that your business runs smoothly. The company provides a variety of support options to cater to your needs:

• 24/7 Phone Support: Dojo’s customer support team is available around the clock, ready to assist you with any questions or concerns you may have about your card machine.
• Live Chat Support: For quick and convenient help, you can use the live chat feature on Dojo’s website to get in touch with a support representative instantly.
• Email Support: Prefer to communicate via email? No problem. You can send your queries to Dojo’s support team and expect a prompt response.
• Online Resources: Dojo also offers a wealth of online resources, including FAQs, user guides, and tutorials, to help you make the most of your card machine.

Dojo’s customer support team is highly rated by users, who often praise the company’s friendly and helpful approach. Whether you need assistance with setup, troubleshooting, or general inquiries, Dojo’s support team is there to help.

Integration and Compatibility

Dojo’s card machines are designed to seamlessly integrate with a variety of systems and devices, making it easier for you to manage your business operations. Here’s how Dojo ensures compatibility:

• Point of Sale (POS) Systems: Dojo’s card machines can be integrated with a range of POS systems, allowing you to process transactions and manage sales effortlessly.
• E-commerce Platforms: Accept payments online by integrating Dojo’s machines with your e-commerce platform, streamlining your online sales process.
• Accounting Software: Keep track of your finances with ease by integrating Dojo’s card machines with your accounting software.
• Mobile Devices: Dojo’s machines are compatible with mobile devices, enabling you to accept payments on the go.

In addition to system compatibility, Dojo’s card machines support various payment methods, including:

• Contactless Payments: Allow your customers to make quick and easy payments with contactless technology.
• Google Pay: Accept payments from customers using their Google accounts.
• Apple Pay: Enable customers to pay using their Apple devices.
• Samsung Pay: Support payments from customers using their Samsung devices.

With these integrations and compatibility features, Dojo ensures that you can accept payments seamlessly, no matter how your business operates.

Trustpilot Ratings and Reviews

Dojo has garnered an impressive reputation on Trustpilot, reflecting the satisfaction of its users. Here are some key statistics from Dojo’s Trustpilot page:

• Overall Rating: 4.5/5
• Number of Reviews: 1,500+
• Positive Reviews: 95%
• Negative Reviews: 5%

Common themes in Dojo’s Trustpilot reviews include:

• Excellent Customer Support: Many users commend Dojo’s customer support team for their friendly and helpful service.
• Ease of Use: Users appreciate the intuitive interface and ease of use of Dojo’s card machines.
• Competitive Pricing: Dojo’s transparent fee structure and competitive rates are frequently praised by users.

Overall, Dojo’s Trustpilot ratings and reviews suggest that the company is a reliable and trustworthy provider of card machines and payment solutions. With high user satisfaction, Dojo stands out as a top choice for businesses looking to accept card payments efficiently.

Dojo vs. Other Providers

Many Dojo customers report a positive experience, praising the support team and intuitive interface.

Who Should Use Dojo?

Dojo is ideal for: ✔ Small business needing a simple, affordable solution. ✔ Market traders & food trucks requiring a portable card machine. ✔ Retailers wanting a countertop card machine with a built-in receipt printer. ✔ Online sellers who need payment links or a virtual terminal.

Final Verdict: Should You Choose Dojo?

If you’re looking for a reliable, secure, and cost-effective way to accept card payments, the Dojo card machine is a strong contender. With no hidden fees, fast payouts, and excellent customer support, it’s a must-have for UK businesses.

Pros:

✅ Transparent pricing (no hidden fees)
✅ Next-day payouts
✅ Portable & countertop options
✅ Secure transactions with P2PE
✅ Great customer support

Cons:

❌ Monthly rental fee if not buying outright
❌ Some businesses may prefer other providers with longer-term discounts

The Bottom Line:

For small businesses and sole traders, Dojo offers a flexible, user-friendly solution to start accepting payments quickly. If you want a card machine that’s easy to use, secure, and backed by great tech support, we recommend Dojo.

How to Get Started with Dojo

1. Contact Dojo’s sales team for a quote.
2. Choose between Dojo Go, Dojo Pocket, or Dojo Terminal.
3. Easily integrate with your existing POS system.
4. Start accepting payments within days!

With at least one Dojo device, your business can take payments anywhere—whether in-store, online, or on the go.

The Dojo card machine is a game-changer for UK businesses, offering secure, fast, and affordable payment processing. Whether you’re a market trader, food truck owner, or retail business, Dojo provides the tools you need to accept card payments effortlessly.

If you’re ready to upgrade your payment system, Dojo could be the perfect choice for your business.